01Our commitment
At HERRERA LTDA (legal name LEONARDO HERRERA LTDA, Tax ID 56.956.054/0001-80), we build products to solve real problems. When something doesn't meet your expectation, we want the refund path to be clear and fair.
This Policy explains when, how, and how long it takes to request a refund for our apps, SaaS platforms, and digital products. It complements our Terms of Use.
02Right of withdrawal
For purchases made online, applicable consumer-protection law (Brazil's Consumer Protection Code, art. 49) gives you the right to withdraw within 7 (seven) calendar days from the date of purchase or the start of access to the product, without needing to justify the reason.
Within this period, the refund is full, including any amounts paid. Just contact us through our official channel.
03What can be refunded
The following are eligible for a refund, within the conditions of this Policy:
- Digital products and content purchased directly, within the withdrawal period.
- Apps and paid licenses, when requested within the legal guarantee period.
- Subscriptions, subject to the specific rules described in the SaaS section.
- Duplicate charges or payment-processing errors, at any time.
04Exceptions
Outside the withdrawal period and subject to statutory guarantees, a refund may not be granted in the cases below.
- Requests made after the legal 7-day period, except for a proven product defect.
- Products with signs of misuse, fraud, or violation of the Terms of Use.
- Requests based on technical incompatibility that was clearly stated before purchase.
05Subscriptions and SaaS
For subscription products, you can cancel at any time, and cancellation stops future charges. Access remains active until the end of the period already paid.
Amounts for periods already used are not refundable, except when requested within the 7-day withdrawal period after subscribing or renewing.
06How to request a refund
The process is simple and direct:
Email soporteoficiaal@gmail.com and let us know you'd like to request a refund.
Have the email used for the purchase, the product name, and the purchase date on hand.
Our team confirms eligibility under this Policy and the legal deadlines.
Once approved, the refund is processed to the original payment method.
07Processing times
After approval, we start the refund as soon as possible. The time until the amount appears in your account depends on the payment method:
- Credit card: the reversal usually appears within 1 or 2 billing cycles, depending on the issuer.
- Pix and bank slip: typically within a few business days after confirmation.
- Payment platforms: follow the timeline of the respective processor.
Final timelines may vary by banks and card issuers, which are outside our direct control.
08Refund method
Whenever possible, the refund is issued to the same payment method used in the purchase. If that is not feasible, we'll arrange a suitable alternative with you. We do not charge any fees on our end to process the refund.
09Purchases made through platforms
Some products are sold through partner payment and distribution platforms. In these cases, the refund may be processed directly by the platform, following its rules — always respecting, at minimum, the guarantees set by law. If needed, we can guide you to the right channel.
10International customers
We serve customers in over 20 countries. For purchases made outside Brazil, the conditions of this Policy apply and, where applicable, the consumer-protection law of the respective country. Exchange-rate variations between purchase and refund are determined by the payment provider.
11Get in touch
Want to request a refund or have questions about this Policy? Our team is ready to help: